Robot becomes absolute main force of Quanzhou manufacturing enterprise e-commerce service
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Robots become absolute main force of service
Although "Double 11" was still in the past week, the warehouse of Dehua Ceramics Co., Ltd. in Dehua still showed a busy delivery scene. The distribution staff rushed between the shelves and the packers were skillfully packing the packages. Each link was tense and orderly. To ensure that each package is delivered to customers as quickly as possible.
Previously, Quanzhou, which had a manufacturing capacity of about 70% of the nation's e-commerce shoe and clothing, had started the big data intelligence platform and strived to unblock the "last mile." The Southeast Transportation Center, which was just put into operation in September this year in Quanzhou, Shunfeng, has greatly eased the manpower problem by using a smart sorting system. "The new German imported automatic sorter, with a sorting capacity of 40000 in 1 hour, can save 2/3 manpower."
According to statistics, Alibaba.com's artificial intelligence service took a 95% share of this year's "Double 11" service, becoming the absolute main force of service. Ali Xiaomi has received a total of 6.32 million consumers, equivalent to 52,000 customer service Xiao Er continuously working 24 hours.
Interestingly, by comparing the "Double 11" service data from 2014 to 2016, it can be seen that in 2014, "Double 11", consumers initiated service requests up to 175,000 through the hotline, and in this year "Double 11", this The data has fallen to 54,000, less than a third of 2014. Correspondingly, this year's "double 11" full-day turnover has increased from 57.1 billion in 2014 to 102.7 billion.
In this regard, Alibaba chief customer officer Dai Shan introduced that in this process, artificial intelligence contributed. In fact, Alibaba's complex business scenarios and massive service requests provide an excellent training ground for artificial intelligence service products. Ali Xiaomi’s service capabilities have rapidly increased. "Not only is the simple reception of service requests already generated, Ali Xiaomi has long been predicting problems through big data and has solved problems in advance by pushing answers and other methods."
Logistics is the new blue ocean of the Internet
Each year, "Double 11" is in the midst of a miracle in logistics. Due to big data and coordination, it will accelerate the completion of tasks that seem impossible. Taking a group of data from 2013 to 2016 as an example, from the time of receipt, it took nine days for the "double 11" package to receive $100 million in 2013, six days in 2014, and four days in 2015. The speed was further increased to only 3.5 days.
As of the early morning of November 15 this year, nearly 695 million logistics orders have been shipped, and nearly 200 million consumers have received parcels. This was two days faster on the basis of last year.
“In the face of manpower difficulties, lack of uniform standards, and low level of informatization, the drawbacks of the traditional logistics model make it difficult to support future development. We must change lanes to overtake and use smart logistics to solve these problems.†At the World Internet Conference "Internet Logistics Innovation and Practice" forum, Cainiao Network CEO Tong Wenhong said, "Smart logistics is based on big data collaboration and will profoundly change retail, manufacturing and other fields in the future."
Tong Wenhong introduced that over the past three years, Cainiao Network has created the world's largest data infrastructure, and launched products such as electronic face orders, intelligent ordering, four-level address databases, intelligent delivery engines, logistics clouds, and intelligent cloud customer service. These services helped the logistics industry achieve an upgrade to smart logistics. Only on this year's "Double 11" day, the rookie network address database resolved more than 400 million calls. This year, the penetration rate of smart sub-singlees exceeds 70%; Big Data can monitor and alert 180,000 internet sites in real time, and cooperating with express delivery guarantees security.
“The cost reduction of the entire logistics must be a whole chain, from the production end to the distribution to the optimization of the consumers' hands. If we can not achieve the entire chain of inventory savings, Internet logistics will not be able to play a real role.†In Tong Wenhong It seems that the concept of intelligence, data, and collaborative sharing is changing China's logistics. "Logistics is not just about solving problems quickly, but it solves the problem of sending parcels out, but it solves the problem of inventory. New retail and new manufacturing must be separated from smart logistics."
Quan Qi preparing for "Double 12"
Quanzhou Electric Business Association statistics show that this year's "double 11" on the same day, Quanzhou City, the total retail sales of 4.96 billion yuan, an increase of 55%; express delivery of 5.79 million, an increase of 145%.
The top of the national rankings further stimulated the Quanzhou E-Commerce Association's innovation service. Recently, the Secretary-General of the Association Wu Youlin led the team and organized members to travel to Youxi County, the first county in Fujian Village to visit and exchange experiences and provide a platform for better serving members.
In Dehua County, Quanzhou, the total retail volume of online “Double 11†exceeded 82 million yuan on the same day, an increase of 36.7%; the total number of parcels in the county was nearly 100,000, and the “double 11†period (November 1 to November 15) ) The total amount of parcels was nearly 500,000. The County Bureau of Commerce and the E-Commerce Association also visited e-commerce companies in recent days to award certificates for the top ten e-commerce companies and sent them to care.
Chen Shangpeng, the person in charge of Dingsheng Ceramics Co., Ltd., said: “The turnover of 'Shuang 11' is about 10% higher than that of previous years. The number of parcels is more than 5,000 more than before and the number of packages this year is about 13,000.â€
The reporter learned that most small and medium-sized e-commerce platforms are currently preparing for the "Double 12". Dewei Tangfeng Ceramics Co., Ltd. Director of Warehousing Chao Chao said: "'Double 12' is still in preparation, pre-packaged varieties of one to two hundred varieties in the pre-package, divided into two warehouses in the delivery."